Last updated: October 4, 2026
If you are a first-time subscriber to a Humanless Video or Humanless Outreach paid plan, you may request a full refund within 7 calendar days of your initial purchase, provided your account has not substantially used that billing period's included allocation.
"Substantially used" means:
If your usage is below these thresholds, we will issue a full refund to your original payment method, usually within 5–10 business days.
The 7-day window applies to your first purchase of a given plan. Automatic renewal charges are not covered by this guarantee; please cancel before your renewal date if you do not wish to continue. We do not charge cancellation fees.
One-time Video Credit packs are refundable within 7 days of purchase if no credits from that pack have been used. Partially used credit packs are not eligible for a refund of the used portion.
Requests made after 7 days, or on accounts that have substantially used the period's allocation, are evaluated case by case. We may offer a partial credit toward a future billing period at our discretion, even where a refund is not guaranteed.
Refunds are not available solely because a guest-post publisher declined a pitch, or because a generated video did not perform as hoped — these outcomes depend on third parties and factors outside Humanless's control, and are separate from whether the product itself functioned as described. See our Terms of Service for what each product does and does not guarantee.
Email us via our Contact page with your account email and the plan you purchased. We aim to respond within 2 business days.